Terms & Conditions
The following terms constitute an agreement between you (“Customer”, “User”, “Your”, or “You”) and Melior for feedback and complaints management represented by Melior, a Private Limited Liability Company (“Company”) which is the exclusive licenser, manager, and operator of Melior Services ( “Melior”, “we”, “us” or “our”).
This Agreement (“Terms of Service “, “Agreement”) governs your use of Melior.healthcare site (“Melior Website”), cloud-based Software as a Service(SaaS) application and Mobile/Tablet apps distributed directly or through different application stores and platforms and (“Melior Application” or “Service” or “Services”) as a casual browser, registered user, trial user and/or subscriber (“Authorized Users”) of Services which you access by signing in with an email and password.
Company reserves the right to update and change these Terms of Service without notice. By accessing or using this site and the software on website and tablets, you acknowledge that you have read, understood and agree to abide and comply with all terms and conditions contained herein (the “Terms of Use”). If you do not accept the terms of this agreement, do not use the services.
In order to use these services, you must :
- Complete the registration process
- Provide Complete, True and Up to Date Contact Information, to the best of your knowledge
- Agree to these Terms of Use
1. Services
1.1 Free Trial We may make available the whole or some part of our services to you as a ‘Free Trial’ for a limited period of time. This account and usage will be limited, non-exclusive, non-transferable, revocable for your evaluation only.
1.2 Prerequisites for use of Service You are solely responsible for procuring any hardware or software or service, or all, that may be required for using our services.
1.3 Modification and Upgradation of Service We reserve the right to change the Site, the Services, or any features offered at any time on our sole discretion for any purpose, including and not restricted to fixing bugs, correcting errors, improving performance and quality or adding new features and expansion.
1.4 Features in Beta Version From time to time, we may make available some features that are in “Beta Version”. By the use of these features, you fully agree that these features may not be thoroughly tested, may not be bug free, may not work smoothly and we will not be liable for any issues faced during the use of Features released in “Beta Version”.
2. Fees
2.1 Subscription Fee: Once the free trial is complete, you will be able to continue the use of service after paying a fee called the ‘Subscription Fee’. Failure to pay will result in suspension of the account. The Fee for the services is as per the plans and billing cycle listed in Melior Website and charged in advance or as negotiated for multiple locations, which may not be listed in the website and agreed by both parties in writing. The Fee for the services depends upon the plan edition chosen, the number of locations, users and device licenses.
2.2 Taxes: All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
2.3 Subscription Model: Our Services are billed on a subscription basis. Subscribing to a model in Melior will mean that you will be billed in advance on a recurring, periodic basis. These periods are known as the billing cycle. Billing cycles in Melior are typically monthly, quarterly or annually, it depends on what subscription plan you select at the time of purchasing.
2.4 Modes of Payment: You can subscribe online through our website using your credit card. The amount and plan must be pre-decided before you make any such payment. Your plan will be started upon receiving the payment in Melior Account.
2.5 Renewal: Your Subscription will automatically renew at the end of each billing cycle unless you cancel the auto-renewal option from your online Melior account management page, or by contacting our support team.
2.6 Cancellation: You may deactivate your account at any time. In that case, your Subscription will continue until the end of that billing cycle before terminating. It is advisable to deactivate your account on your Subscription immediately after the Subscription starts if you do not want it to renew.
3. IP and Licensing Rights
The Customer acknowledges and agrees that the Company and/or its licensors own all intellectual property rights in the Services and the Documentation. Except as expressly stated herein, this agreement does not grant the Customer any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation. Shamseya confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.
4. Customer’s Responsibilities and Obligations
4.1 Provide True Details: Provide your legal full name, a valid email address, and any other information requested in order to complete the free trial request, registration and on-boarding process for using the Service
4.2 Compliance with Law: Comply with all applicable laws and regulations with respect to its activities under this agreement.
4.3 Authorised Users Access: Ensure that the Authorised Users use the Services in accordance with the terms and conditions of this agreement and Customer shall be responsible for any Authorised User’s breach of this agreement.
4.4 Specifications Compliance: Ensure that its network, devices and systems comply with the relevant specifications provided by the Company from time to time.
4.5 Hardware Procurement & Maintenance: Solely responsible for procuring and maintaining Devices required to use the Service.
4.6 Account Security: Maintaining the security of your account and password and making sure they aren’ t shared with unauthorized personnel.
4.7 Take responsibility of all content posted and activity that occurs under your account including Authorized Users and Users leaving Feedbacks.
4.8 You must not modify, adapt, copy, clone or hack the Service.
4.9 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.
5 Renewals, Upgrading and Downgrading Terms
5.1 The Service is automatically renewed at the end of billing cycle unless the account is deactivated from Melior settings page of Melior Application or specified in writing to the Company.
5.2 You may upgrade / downgrade plans, device licenses, users and location licenses at any point of time using Melior Application or in writing to the Company.
5.3 All Upgrades come into effect after the payment cycle is complete and the new upgrades will be activated during the following payment cycle.
5.4 All Downgrades take in -effect from the next billing cycle.There will be no prorating for downgrades in between billing cycles including reduction in device licenses, users and location licenses.
5.5 Downgrading your Service may cause the loss of features, data, Device licenses, Users, Location licenses or capacity of your account.The Company does not accept any liability for such loss.
6 Modifications to the Service and Prices
6.1 The Company reserves the right a from time to time to modify or discontinue, temporarily or add or remove some features to any part of the Service with notice.
6.2 Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Melior Website or the Service itself.
7. Refund Policy
7.1 There is No Refund Policy after subscription and payment to the Company unless a written agreement is made stating the policy between the company and the user.
8. Cancellation and Termination
8.1 You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered cancellation.
8.2 The Service will remain active until the end of billing cycle for which you have paid for. All your content will be immediately inaccessible from the Service once the account is inactive.
8.3 The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service if you are in breach of this agreement or any additional agreed terms in written. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.
9. Content Backup
9.1 All data is backed up nightly.
9.2 Data which didn’t reach the servers due to connectivity issues or tablet problems are not saved or backed up and may not be recoverable in case of deletion
9.3 In case of termination or cancellation of your account, all data will be permanently deleted from all backups and logs after one year of inactivity. This information cannot be recovered once it has been permanently deleted.
9.4 The Customer is responsible for its own backup and data exports. The Company does not take any responsibility for data loss.
10. Support and Hosting
10.1 Technical support is only provided via email and/or Phone as indicated in the plans you are subscribing for.
10.2 You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. The company reserves the right to change its third party vendors without notice.
10.3 Subscribing to the Service does not include any onsite or remote training other than general online group training provided by the Company at its discretion.
11. Application Updates and Maintenance
11.1 The Company reserves the right, from time to time, to modify, update or discontinue, temporarily or permanently, any part of the Service with or without notice. Such updates may include rolling out new features, Improvements, regular maintenance, correcting errors and/or removing features.
11.2 From time to time, Company will perform scheduled maintenance to ensure systems are optimum and any modifications are rolled out. The Service in part or in full may not be available during these times. The Company will take reasonable care to ensure the scheduled maintenance does not disrupt access to Service to whatever extent possible.
12. General terms
12.1 You grant right to Company to disclose use of product by you including use of your logo, name and trademarks on Melior Website and in other marketing material solely for the purpose of marketing the Service. The Company may disclose such information from the day you start using the Service.
12.2 Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
12.3 Questions about the Terms of Service should be sent to info@mymelior.com
12.4 This Agreement shall be governed, construed, and enforced in accordance with the laws of The Arab Republic of Egypt, without regard to its conflict of laws rules.