Frequently asked questions
Everything you need to know about Melior.
Does Melior offer survey and customer complaint management solutions for non-medical organizations?
Yes our team of experts can support you crafting your client engagement system within the healthcare sector and beyond. Our portfolio of clients include restaurants, retail, online solutions and hospitality services. Get in touch with our team here
Can I edit the contents (images, questions, answers) of the feedback?
The enterprise plan of our feedback platform offers a high degree of customization, allowing you to tailor the feedback experience to your specific needs. Here are the customization options available in the enterprise plan:
- Logo: You can change the logo to match your brand identity.
- Animations and Images: Customize or use your own designs to give your feedback forms a unique look and feel.
- Introduction and Thank You Screens: Customize the introductory and concluding screens in your feedback to provide a personalized touch.
- Questions: You can make changes to the questions in your surveys, their order and the answer types. Our team will also be helping you to ensure you build a patient engagement tool that gives you accurate data without survey fatigue.
With these customization options, you can ensure that your feedback experience aligns with your brand identity and provides a seamless experience for your customers.
Do you have roles and responsibilities for each role?
At Melior, you have the ability to invite new users to your account with specific roles and responsibilities. You can assign roles such as Admin, Branch manager, Division manager, and more to ensure that the right people have the right access to the right features.
If you need to change the roles of existing users or invite new ones, you can reach out to us at any time and we’ll be happy to assist you.
With the flexibility to assign roles, you can streamline your workflow and ensure that everyone on your team has the access they need to do their job effectively.
Can I change my plan later?
As a customer of our platform, you have the flexibility to upgrade or downgrade your plan at any time to best meet your needs. If you have any questions or need assistance, our support team is here to help at info@mymelior.com
Can other info be added to an invoice?
If you would like to add additional information to your invoice, and specific billing instructions, we would be happy to assist. To do so, please reach out to us at info@mymelior.com.
Our team will be happy to help you add any necessary information to your invoice so that it accurately reflects your billing requirements.
We are here to help, and we appreciate the opportunity to support you.
What is your cancellation policy?
You have the right to terminate the contract at any time. The Service will remain active until the end of the billing cycle for which you have paid.
How does billing work?
At Melior, we understand that customers have different preferences for how they like to pay for their subscriptions. That’s why we offer both online and offline payment methods. You can change your payment method at the end of each period.
For online payments, we are working through a secure online payment method for our customers. You will be able to make payments directly through our platform, ensuring a safe and secure transaction process.
If you prefer to pay by an offline method, we accept bank transfers, checks, and other payment methods. Simply reach out to us at info@mymelior.com to discuss your preferred offline payment option, and we’ll make sure to accommodate your needs.
At the end of each period, you can easily change your payment method if needed. Simply log in to your account and update your payment information in the “Billing” section of your dashboard. If you need any assistance, our support team is always available to help.
What languages does Melior support?
Melior currently supports English and Arabic. Should you need more languages let us know and we’ll take care of it.
Do you provide any support?
At Melior, we are committed to providing the best possible support to our customers. That’s why we offer 24/7 support every day of the year. Our team of experts is always here to assist you with any questions or issues you may have. Whether you need help with setting up your account, customizing your feedback forms, or anything else, we’re here to help.
We understand the importance of having a smooth and seamless experience when using our platform, and we’re dedicated to making that a reality for you. That’s why we’re always striving to improve our support and services, so you can get the most out of your Melior subscription.
Still have questions?
Can’t find the answer you’re looking for? Reach out to us and we’ll get back to you as soon as possible.
Frequently asked questions
Everything you need to know about the product and billing.
Does Melior offer survey and customer complaint management solutions for non-medical organizations?
Yes our team of experts can support you crafting your client engagement system within the healthcare sector and beyond. Our portfolio of clients include restaurants, retail, online solutions and hospitality services. Get in touch with our team here
Can I edit the contents (images, questions, answers) of the feedback?
The enterprise plan of our feedback platform offers a high degree of customization, allowing you to tailor the feedback experience to your specific needs. Here are the customization options available in the enterprise plan:
- Logo: You can change the logo to match your brand identity.
- Animations and Images: Customize or use your own designs to give your feedback forms a unique look and feel.
- Introduction and Thank You Screens: Customize the introductory and concluding screens in your feedback to provide a personalized touch.
- Questions: You can make changes to the questions in your surveys, their order and the answer types. Our team will also be helping you to ensure you build a patient engagement tool that gives you accurate data without survey fatigue.
With these customization options, you can ensure that your feedback experience aligns with your brand identity and provides a seamless experience for your customers.
Do you have roles and responsibilities for each role?
At Melior, you have the ability to invite new users to your account with specific roles and responsibilities. You can assign roles such as Admin, Branch manager, Division manager, and more to ensure that the right people have the right access to the right features.
If you need to change the roles of existing users or invite new ones, you can reach out to us at any time and we’ll be happy to assist you.
With the flexibility to assign roles, you can streamline your workflow and ensure that everyone on your team has the access they need to do their job effectively.
Can I change my plan later?
As a customer of our platform, you have the flexibility to upgrade or downgrade your plan at any time to best meet your needs. If you have any questions or need assistance, our support team is here to help at info@mymelior.com
Can other info be added to an invoice?
If you would like to add additional information to your invoice, and specific billing instructions, we would be happy to assist. To do so, please reach out to us at info@mymelior.com.
Our team will be happy to help you add any necessary information to your invoice so that it accurately reflects your billing requirements.
We are here to help, and we appreciate the opportunity to support you.
What is your cancellation policy?
You have the right to terminate the contract at any time. The Service will remain active until the end of the billing cycle for which you have paid.
How does billing work?
At Melior, we understand that customers have different preferences for how they like to pay for their subscriptions. That’s why we offer both online and offline payment methods. You can change your payment method at the end of each period.
For online payments, we are working through a secure online payment method for our customers. You will be able to make payments directly through our platform, ensuring a safe and secure transaction process.
If you prefer to pay by an offline method, we accept bank transfers, checks, and other payment methods. Simply reach out to us at info@mymelior.com to discuss your preferred offline payment option, and we’ll make sure to accommodate your needs.
At the end of each period, you can easily change your payment method if needed. Simply log in to your account and update your payment information in the “Billing” section of your dashboard. If you need any assistance, our support team is always available to help.
What languages does Melior support?
Melior currently supports English and Arabic. Should you need more languages let us know and we’ll take care of it.
Do you provide any support?
At Melior, we are committed to providing the best possible support to our customers. That’s why we offer 24/7 support every day of the year. Our team of experts is always here to assist you with any questions or issues you may have. Whether you need help with setting up your account, customizing your feedback forms, or anything else, we’re here to help.
We understand the importance of having a smooth and seamless experience when using our platform, and we’re dedicated to making that a reality for you. That’s why we’re always striving to improve our support and services, so you can get the most out of your Melior subscription.
Still have questions?
Can’t find the answer you’re looking for? Reach out to us and we’ll get back to you as soon as possible.