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Feedback is a dynamic process between the patient and the healthcare provider, simply asking for and receiving feedback is not enough to constitute a successful feedback process. Healthcare providers should engage with and respond to patient feedback in a satisfying way to ensure a better patient experience and that the provider was able to reap…

Collecting feedback from patients is a crucial aspect of health management and running a successful healthcare practice. There are various tricks and tips that can make feedback collection more effective and, therefore, can be used to improve the quality of service as well as deal with individual patient concerns or complaints.  Feedback is a dynamic…

A robust patient feedback system is an important component not just for improving patient satisfaction but for refining the internal operations of medical practices as well. Soliciting and analyzing patient feedback allows healthcare providers to identify areas of improvement by providing them with valuable insight into the patient experience.  This insight can allow healthcare providers…

A medical practice getting negative feedback on the services it provides does not need to be a bad thing, it can point out areas of weakness and thus lead to growth and improvement. Negative feedback can become harmful if it becomes a bad review however. Medical practices are in many ways business, they need to…